FAQs
Frequently Asked Questions
Here you’ll find clear answers about our IT support, remote assistance, pricing, and how we work.
If you don’t see your question, feel free to contact us.
General Services
What IT services do you provide?
We provide remote IT support, system troubleshooting, software installation, security assistance, backups, and operating system reinstallation for individuals and businesses.
Do you support both individuals and businesses?
Yes. We support home users, small businesses, and professional environments with enterprise-level tools.
Do you offer one-time support?
Yes, but priority and pricing are optimized for managed clients.
Is there a minimum contract?
Yes, managed services require a minimum agreement period.
What industries do you support?
Professional services, retail, logistics, healthcare (non-clinical), Real estate and property management, SMBs and others.
Remote Support
How does remote support work?
We connect securely to your device using professional remote access tools. You stay in control and can see everything we do.
What tools do you use for remote access?
We use trusted tools such as AnyDesk and other secure remote support solutions depending on the situation.
Reinstallation & Data Safety
Do you back up my data before reinstalling the system?
Yes. Before any reinstallation, we back up your important files to prevent data loss.
Do you reinstall Windows or macOS?
Yes. We reinstall Windows and macOS using official installation methods.
Pricing & Payments
How do you charge for your services?
Services are charged per task, per hour, or as a fixed service depending on the type of work required.
When do I pay for the service?
Payment is required after the service is completed unless otherwise agreed in advance.
Security & Privacy
Is my information safe?
Yes. We follow strict security and privacy practices. Your data is never accessed without permission.
Availability
Do you offer same-day support?
Yes, depending on availability.
Do you work on weekends?
Limited weekend availability.
Do you provide emergency support?
Yes, emergency services are available.
What are your business hours?
Standard business hours with flexible scheduling.
Do you offer scheduled appointments?
Yes, appointments can be booked in advance.
Are services available remotely only?
No, it depends on the situation and the problem that each client presents.
Before You Contact Support
To ensure a fast and efficient support experience, please review the following before contacting us:
Who Our Services Are NOT For
One-time free support requests
DIY troubleshooting assistance
Personal devices not related to business use
Unlicensed or pirated software environments
- Make sure your device is powered on and connected to the internet.
- Have your login credentials available if required.
- Close any sensitive documents you don’t want visible during the session.
- Be available during the scheduled support time.
- Ensure you can install or run remote support software if needed.
- Back up critical files if possible before starting the session.
- Clearly describe the issue and any recent changes made to the system.
- Emergency support may be subject to priority fees.
Need help? Please contact our support team and we’ll be happy to assist you.
Providing reliable IT solutions, software development, and technical support to help businesses operate efficiently and securely.