Support
Our support page is designed to help clients and users resolve issues, request assistance, and access helpful information related to our services. If you need help, you’re in the right place.
How we can help
- Technical support for our services
- Assistance with existing projects or systems
- General questions about service usage
- Security or access-related inquiries
- Email:
- support@nysoftwareit.com
- Contact form:
- Use our contact form to submit a support request
- WhatsApp / Contact Button:
- Available for quick assistance during business hours
Contact support
Support availability
- Support is available Monday through Saturday
- Requests are handled during standard business hours.
- Response times may vary depending on request complexity.
- Priority support is available for active clients under agreement.
- Support requests are processed in the order they are received.
- Emergency assistance is limited to contracted services only.
Q: How do I request support?
A: You can contact us via email or through the support form on this page.
Q: Do you provide emergency support?
A: Emergency support is available only for active clients under a service agreement.
Q: Is my information secure?
A: Yes. All support requests are handled securely and in accordance with our privacy policy.
Q: Do you offer on-site support?
A: On-site support is available only when included in a service agreement or upon prior arrangement.
Q: Can I request support for third-party software or hardware?
A: Support for third-party tools or hardware may be provided on a best-effort basis and may require additional approval.
Security & privacy
Need help? Please contact our support team and we’ll be happy to assist you.
Real Feedback From Our Clients
Real feedback from businesses that trust NY SOFTWARE & IT.
Tomas Proenza
6 months ago
Excellent service, very professional.
Miguel
6 months ago
Great customer service
Yosmay Morejón
7 months ago
The service was absolutely excellent—fast and the work was great. They fixed my PC, which wouldn't install an operating system, and installed all the software I needed, including drivers. Very good price and quality work.
Jessica Garcia
7 months ago
Excellent service and quality 🙏
Ivan Slovenia
8 months ago
Marietta Campos
8 months ago
Wilfredo Pérez
8 months ago
Aine Vega Martinez
8 months ago
A unique and highly recommended experience. The remote service was impressive, and even though I'm located in Canada, it wasn't a problem for them to assist me and help me immediately.
Claudia Gongora
8 months ago
Very satisfied with the work of NY Software and IT. They offer clear solutions, good communication, and are responsible with deadlines. Reliable and high-quality service. I recommend them 100%!
Emma Paula Montesino Contreras
8 months ago
Very good service and professionalism. I recommend it 100%.
Nelson Braulio Garcia Garcia
8 months ago
I truly believe that NY SOFTWARE & IT offers a highly professional and competent service that meets the needs of even the most demanding clients. They demonstrate seriousness, discipline, and provide the immediate technical response required to guarantee a suitable solution for the job.
dunia romero
8 months ago
I 100% recommend this company. I was having problems with my Mac because I couldn't use some applications that are only available through Windows, and they solved the problem incredibly fast. Their customer service was superb. I loved the service and the quality of their work, and I always recommend them.
Jaquelin Ricardo
8 months ago
Excellent service. He repaired my computer quickly and very professionally, and it's working perfectly now.
He's a very responsible, honest, and knowledgeable person. Always willing to help and patiently explain everything. I definitely recommend him 100% for any computer-related work or web development.
Arturo Miranda
8 months ago
If you're looking for someone reliable to repair computers or create a professional website, this is the person for you. Impeccable work, clear communication, and results that exceeded expectations. Professionalism, speed, and excellent customer service. I will definitely continue working with him in the future.
Iran Prado
8 months ago
I had an excellent experience working with this company. From the very beginning, the communication was clear, professional, and efficient. They delivered exactly what they promised, on time and with great attention to detail. The quality of the work exceeded my expectations, and the entire process was smooth and stress-free. I highly recommend their services to anyone looking for reliability, professionalism, and outstanding results. I will definitely continue working with them in the future.
Geisy Torres
9 months ago
I’m so impressed with the level of service.From the very beginning, everything was handled professionally and with care.They explained every step,answered all my questions, and made sure everything was working perfectly before finishing. It’s such a relief to have someone reliable managing IT issues — it saves me so much time and worry.I really appreciate their patience,expertise,and friendly approach.I would not hesitate to recommend this service to anyone.
Diana Villanueva Souza
9 months ago
Excellent service from NY Software & IT! They provided a fast, professional, and completely effective solution. I'm very grateful for their attention, commitment, and for making the entire process clear and reliable. I definitely recommend them. 🙏👌🏻
Anier García
9 months ago
A highly professional and reliable software company. They stand out for the quality of their solutions, their innovative approach, and their customer service. The team demonstrates a high level of technical expertise and is always willing to listen to the client's needs to offer efficient and well-designed solutions.
Communication is clear, deadlines are met, and technical support is fast and effective. Without a doubt, a highly recommended company for those seeking robust, modern technology and top-notch service.
Mirtha Fuentes
9 months ago
I am very satisfied with the services provided by this company. The prices are incredible and the results are phenomenal. They offer a quick response and high-quality work. I wish them much success and wholeheartedly recommend their services.
Angel proenza
9 months ago
We are currently working with Nelson on a monthly IT support package, and the experience has been excellent. He is reliable, knowledgeable, and always quick to respond whenever we need help. Having ongoing IT support gives us peace of mind, and everything is handled professionally and efficiently. I highly recommend his services to anyone looking for dependable monthly IT support.
Yamila Proenza
11 months ago
Great job and super good customer service
Providing reliable IT solutions, software development, and technical support to help businesses operate efficiently and securely.